Lunar Pages Web Hosting Review - Review on Lunar Pages's Web Hosting service

Reviewer: Miles Kelp

Pros:

We are a small web design company that hosts all of our customers with Lunarpages. We've done so ever since we found them, 6 years ago.

They've been a blessing. Billing is automatic, and always correct.

Pricing is more than fair - I really can't figure out how they manage to maintain such quality at those prices. They also keep introducing new plans that offer more for less money. Honestly, it makes me a bit woried that their quality of service will decline over time because of them "giving the store away". However that did not happen yet.

Cons:

None listed.

Other Thoughts:

We had a couple of security breaches, caused by some of the scripts used, on 2 of the web sites. Lunarpages response was fantastic - compromised sites were "turned off" immediately, and an email was sent to us with a notice, explanation, and a request to upgrade the offending script to a new, safer version. They did much of our work for us, by locating the source of trouble and not letting it spread. As soon as we fixed the problem, the sites were reinstated. I'm happy to know that their security measures are very good.

They are also very patient and helpful with out-of-ordinary requests. Two months ago, one of our customers has cancelled her account by mistake (she didn't recognize the charges on her credit card and actually called them to cancel any services... this is what I have to deal with....). She had an online store, and the entire site was gone - a year of development! The account was already erased from their system, but the customer support helped us locate the backup, and we had everything straightened out in 48 hours. (Word to the wise - *always* get their backup feature, it's only 1.50/month, and a lifesaver if you actually need to use it.

About 6 months ago, they went through a preiod where some of the web sites were off line occasionaly, I can't tell for how long, but an hour or so, I think. Don't know what that was about, but they're back to normal now, and I'm happy to give them a heartfelt recommendation.